We are here to help

Below you will find our FAQ. If you still need something, just let us know! We got you.

COMMON QUESTIONS

WHAT BOARD SHOULD I RIDE?

Phase 5 has a board for everyone. The first thing you need to do is figure out if you want a surf style or a skim style. Once you have that then you can start looking in the correct category for a new board. If you have a local dealer who will allow you to demo a specific board, it is always helpful to put your feet on a board before purchasing. If not, be sure to check the board's weight and height chart. A board that is too small will usually end with an unhappy result. Try to stay within the parameters of the size chart for the best results!

IS IT POSSIBLE TO REPAIR A DING ON MY BOARD?

Yes, it is possible and is usually quite simple. You want to make sure to repair dings before they get worse so you avoid water seeping into the core of the board. You can use marine grade epoxy to repair most problem areas. Follow the instructions given on the epoxy and make sure to let it dry completely and cure before using the board again.

CAN I REPLACE THE TRACTION PADS?

Yes. You can order new traction pads on our website here. Removing the old traction will take a little work. To remove the old pad, start by peeling it off the best you can. It will probably rip off into smaller pieces and leave some glue left on the board. You can use Goo Gone to clean off the old glue left behind. Apply small amounts on the glue residue and use a cloth to wipe it off. Once you get the board nice and clean, wipe it down with some rubbing alcohol to get all the Goo Gone and residue off the board. When it is completely clean, the new pad will go on just like a big sticker. Once it sticks, it is hard to pull up and move so take your time and make sure it is straight!

HOW DO FINS AFFECT THE WAY THE BOARD RIDES? WHICH FIN IS RIGHT FOR ME?

Fins play a big role in how a wakesurf board rides. The general rule is that the larger the fin/fins, the more stable and locked in the board will feel. On a skim style board, a lot of riders will start with a 2” fin to help get used to the slippery feeling and then go smaller as they progress. Same with surf styles – if a board feels too tight and rigid on the water, you can go to a smaller set of fins to free the board up and give it a looser feel.

WHAT'S THE DIFFERENCE BETWEEN SURF AND SKIM STYLE BOARDS?

Skim style boards will have a thinner core with a wider profile, a flat bottom with little to no channels, a single fin configuration and a harder rail. This shape and rail allow the skim style board to ride higher in the water and create minimal drag, making the skim style a faster board with less effort. The single fin (in some cases no fin) gives the skim style board the feel of being slippery or “free” as you ride. Skim style boards will spin very easily and are made for doing shuv-its, big spins, and many other technical tricks.
 
Surf Style boards are exactly what they sound like and they resemble an ocean style short board. With a thicker foam core and more parallel rails, these style boards have a more rounded rail shape which allows the board to sink a little deeper in the water and helps it roll over from rail to rail when carving. Surf style boards will have anywhere from 1-4 fins and you can swap fins out to find the best fit for your riding style. These boards are more stable and generate lots of speed down the line but take a little more work to spin.

WHAT BOARD CAN I DO A 360 ON THE BEST?

All wakesurf boards can do 360’s. Typically a skim style board with a smaller fin will spin a lot easier than a surf style with larger fins. Surf style boards will come around and stay straight with the larger fins while the skim style boards will sometimes over rotate on you.

WHAT SETS PHASE FIVE APART FROM OTHER COMPANIES?

Phase 5 is a family owned and operated business. It started with our sister company, Zap Skimboards, back in 1983. Bob Smetts has mastered the art of building boards made for smaller waves like boat wakes. Our boards are handmade in our factory in Venice, FL USA. This gives Phase 5 the ability to have full quality control on every board made. All of the boards are made with the highest quality materials for the best ride possible. With very few warranty issues each year, you can rest assured when you purchase your Phase 5 that you are getting one of the highest quality wakesurf boards on the market.

SHIPPING

GROUND RATES FOR BOARDS, SOFT GOODS AND APPAREL 

$19.95 Flat Rate Economy Shipping on all boards. $6.95 Flat Rate Economy Shipping for small items. Standard Shipping is not available for residents of Alaska & Hawaii.

EXPEDITED RATES

Carrier calculated expedited rates are available with Fedex. Rates are calculated at checkout.

GIFT CARDS

Gift cards are digital and delivered via email. Redeem gift cards with provided code.

 

WHEN WILL MY ORDER SHIP?

Once the order has been placed please allow up to 3 business days for processing. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from our factory.

DO YOU SHIP TO MY COUNTRY?

We currently ship online orders only to locations inside the USA. For orders outside the USA please contact your nearest International dealer here.

PAYMENT & BILLING

ACCEPTED FORMS OF PAYMENT

We accept all major credit cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB, Elo, Shop Pay, Apple Pay, Google Pay, Meta Pay, Phase Five Gift Cards and PayPal.  

TIMING OF BILLING

Your credit card is charged at the time the order is placed. Refunds will be issued in the rare case items are unavailable.

OUT OF STOCK ITEMS

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.

DO I HAVE TO PAY SALES TAX?

Only residents in Florida are required to pay sales tax.

RETURNS

RETURN POLICY

You may return your unused product for a full refund within 30 days of the purchase date.


Please contact: info@phase5boards.com and a return label will be sent to you via email. Print it out and affix it to the box. Please note: if this label is used, shipping charges will be deducted from your return credit. You will be notified of the charge amount when we send the return label to you.


To request an exchange, please email info@phase5boards.com. Tell us the original order number, and the desired item you would like to exchange it with. We'll place a new order for your desired item and we'll waive the standard shipping costs. You will be charged for this order. Once we receive your return, your refund will be processed.

RETURN INSTRUCTIONS

If you need to return an item, please contact us first providing order #, and explain the reason for your return. We will issue you an RA# to use.


Package the return shipment securely. Use the original packaging when possible. Affix the shipping label that was e-mailed to you. Please remove or cover all old labels and barcodes. If you choose not to use our return shipping label, please include your original order number and delivery on the outside of the box and address to: Phase Five Wakesurfers, 101 Pond Cypress Road, Venice, FL, 34292


Contact the shipping carrier to arrange collection or drop off the package at a carrier store of your choice.

 

WARRANTY

ABOUT

Phase Five Boards are built to the highest standards using the highest quality materials and construction techniques. Because these boards are subject to extreme conditions such as high impact maneuvers there is no warranty for normal wear and tear or abuse.


All boards are inspected rigorously before leaving the factory to insure we catch any possible defects in workmanship or materials. In the rare case we miss a problem; Phase Five will replace any board which is defective due to materials or workmanship for a period of 60 days from purchase. No other warranty is expressed or implied. All claims must be accompanied by proof of purchase.

THIS WARRANTY DOES NOT COVER

  • Breakage, dings, cracks or edge chipping from normal wear and/or abuse.
  • Breakage from improper installation of accessories.
  • Breakage from high impact maneuvers.
  • Breakage from oversized rider.
  • Dents or dings from rocks, board racks, or other hard objects.
  • Bottom wear from normal sand & shell friction/wear.
  • Warpage from exposure to excessive heat like being left in the car trunk.

PHASE FIVE REPAIR SERVICE

If you need repair to your board due to normal use and wear, we offer that service at a reasonable cost. Note however, certain excessive damages are not repairable. You may email a photo of the damage and we will do our best to determine your case, but photos don't always show the full extent of damage. Please send a close up of the damaged area, and a full frame of the whole board.

TO ACTIVATE THIS WARRANTY/REPAIR SERVICE

  1. E-mail: info@phase5boards.com to request RA # (Return Authorization #), along with a brief description or photo of the problem.
  2. Securely pack the board with ample padding on nose and tail for shipping, include Name, Phone #, e-mail and Return Address.  
  3. Ship freight pre-paid to: Phase Five 101 Pond Cypress Rd.
    Venice, Fl. 34292
  4. Upon receipt, we will inspect the board and notify you with the determination.
  5. If there is a charge for repair we will contact you for payment, or if the board is beyond repair we will dispose of it at the factory.

STILL HAVE ANY QUESTIONS?

Email

 info@phase5boards.com