Help & FAQs - Returns
Canada Return Policy
There are no returns or exchanges offered whatsoever on orders to Canada.
USA Return Policy
You may return your unused product for a full refund within 30 days of the purchase date.
Please contact: firstname.lastname@example.org and a return label will be sent to you via email. Print it out and affix it to the box. Please note: if this label is used, shipping charges will be deducted from your return credit. You will be notified of the charge amount when we send the return label to you.
To request an exchange, please email email@example.com. Tell us the original order number, and the desired item you would like to exchange it with. We'll place a new order for your desired item and we'll waive the standard shipping costs. You will be charged for this order. Once we receive your return, your refund will be processed.
If you need to return an item, please contact us first providing order #, and explain the reason for your return. We will issue you an RA# to use.
Package the return shipment securely. Use the original packaging when possible. Affix the shipping label that was e-mailed to you. Please remove or cover all old labels and barcodes. If you choose not to use our return shipping label, please include your original order number and delivery on the outside of the box and address to: Phase Five Wakesurfers, 101 Pond Cypress Road, Venice, FL, 34292
Contact the shipping carrier to arrange collection or drop off the package at a carrier store of your choice.